Refund and Cancellation Policy
Counsel-review draft reflecting Retrakor's seven-day business trial, $499 setup, and $49 monthly managed-service flow.
Trial and current billing mechanics
The seven-day no-card business trial ends without a charge. Continued use requires Checkout, which collects a one-time $499 setup fee and creates a $49 monthly subscription. The first $49 charge is scheduled 30 days after the setup payment. Owners can cancel future renewal in the billing page or through support. Access continues only through the provider-recorded trial or paid service period.
Nonrefundable charges
The $499 setup fee is nonrefundable once paid and setup work begins. Monthly fees are nonrefundable and are not prorated after a service period begins. Retrakor will review duplicate, unauthorized, or incorrectly calculated charges and a documented material failure to provide agreed setup work. Rights that cannot lawfully be waived remain unaffected.
Failed payments and deactivation
After a failed renewal, the business has seven calendar days to cure the payment, but access may be deactivated during that cure window. If payment is not cured, the account remains deactivated and its hosted workspace, QR destinations, customer check-in and loyalty links, automated email, hosting, updates, and support remain unavailable. A later successful invoice may restore service after provider confirmation.
Refunds and disputes
A confirmed setup refund or dispute revokes onboarding eligibility and cancels managed service. A refund or dispute on a monthly invoice cancels managed service and suspends access while evidence is preserved for review. An approved refund is issued only through the original payment provider; bank posting time depends on that provider and the customer's bank. A won dispute does not automatically restore a canceled account.
Request process
An authorized business representative may contact support@notify.retrakor.com with the business name, account email, charge date, amount, and reason. Do not send full card numbers, passwords, or authentication codes. Retrakor targets an initial response within 24 hours during published support hours and records the final decision and provider reference.